In the left pane of the Accounts dialog box, select the account.Ĭhoose Advanced, and then select the Server tab. Solution: Contact your Exchange administrator to learn if your account requires an encrypted channel and, if this is the case, verify the setting for this channel. Cause: Your Exchange account requires you to log on by using an encrypted channel. You can also check the status of the Exchange server by contacting your Exchange server administrator. If you successfully connected to the account before, try to connect to it from another Exchange application, such as Outlook Web App. If there is a problem with the connection, the indicator icon will be orange. Look at the Exchange account in the left pane. Solution: Check your Microsoft Exchange server connection. Cause: The server that is running Microsoft Exchange Server is unavailable. Or, if you connect to your Exchange account over the Web, use a Web browser to see whether you can access Internet sites. You can also ask a colleague who uses similar settings if he or she can connect to the network. Or, you can contact your Exchange server administrator or your network administrator. Solution: Make sure that your computer is connected to the network.įor instructions on checking the status of your network connections, see Mac OS Help. On the Outlook menu, make sure that Work Offline is not checked.Ĭause: Your network connection is unavailable. Tip: To confirm that you are using the correct credentials, try to connect to your account from another Exchange application, such as Outlook Web App.
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